Refund policy

Please note: Return rights vary depending on your country of residence. Where local consumer protection laws provide greater rights than those outlined in this policy, those statutory rights will apply. Nothing in this policy limits or excludes your rights under applicable consumer protection legislation.

Australia + New Zealand Returns & Exchanges Policy

We want you to love your purchase. If something isn't quite right, we're happy to help.

Change of Mind Returns

We accept returns for change of mind subject to the following conditions:

  • Returns must be requested within 30 days of receiving your order.

  • Items must be unworn, unwashed, unused, and in their original condition.

  • Items must be free from makeup, perfume, deodorant, pet hair, stains, or any other signs of wear.

  • Proof of purchase is required.

Once your return has been approved and received, you will be issued a store credit for the value of the returned item(s).

We do not offer refunds for change-of-mind purchases.

Exchanges

If you'd like a different size or colour, you're welcome to exchange your item, subject to stock availability.

If your requested item is unavailable, a store credit will be issued instead.

Return Shipping

Customers are responsible for the cost of return postage unless the item is faulty, damaged, or incorrectly supplied.

We recommend using a tracked shipping service, as we cannot be responsible for parcels lost in transit.

Sale Items

Unless required under Australian Consumer Law, sale or clearance items may not be eligible for return or exchange.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 7 days of receiving your order.

Items with a manufacturing fault, or those that do not meet the consumer guarantees under Australian Consumer Law, are not subject to our store credit policy. Depending on the circumstances, you may be entitled to a repair, replacement, or refund in accordance with your rights under Australian Consumer Law.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the fault or damage

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Gift cards

  • Final clearance items (unless faulty)

  • Any items marked as non-returnable

How to Start a Return

To request a return or exchange, please contact us with your order number and reason for your return. We'll provide you with return instructions once your request has been approved.

Australian Consumer Law

Nothing in this Returns Policy excludes, restricts, or modifies your rights under the Australian Consumer Law. You are entitled to a repair, replacement, or refund where goods fail to meet the consumer guarantees provided by law.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand). If your item has a manufacturing fault or does not meet the guarantees required by law, you may be entitled to a repair, replacement, or refund.

 

European Union Returns Policy

We want you to be happy with your purchase. If you're not completely satisfied, you may be eligible to return your order in accordance with European Union consumer protection laws.

14-Day Right to Cancel

If you are purchasing from within the European Union, you have the right to cancel your online order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, you must notify us within the 14-day cancellation period.

After notifying us, you have a further 14 days to return the item(s).

Return Conditions

Returned items must:

  • Be unworn, unused, and in their original condition.

  • Include all original tags and packaging where possible.

  • Be free from damage caused by the customer beyond what is necessary to inspect the goods.

We reserve the right to make a deduction from the refund if the value of the goods has been diminished due to handling beyond what would reasonably be allowed when inspecting the product.

Refunds

Once your returned item has been received and inspected, we will process your refund to your original payment method.

Refunds will be issued within 14 days of receiving the returned goods (or evidence that they have been returned).

Original standard delivery charges will also be refunded where required by applicable EU law.

Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise stated.

Exchanges

If you would like a different size or colour, you may return your item for a refund and place a new order, or contact us to arrange an exchange where available.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Clear photographs of the fault or incorrect item

Where required under applicable consumer protection laws, you may be entitled to a repair, replacement, price reduction, or refund.

Non-Returnable Items

The right to cancel does not apply to certain goods, including:

  • Personalised or custom-made items.

  • Goods that have been made to your specifications.

  • Sealed goods that are unsuitable for return for health or hygiene reasons if the seal has been broken.

  • Other products excluded by applicable EU law.

 

Canada Returns Policy

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided the item is:

  • Unworn and unused.
  • In original condition.
  • With all original tags attached.
  • Accompanied by proof of purchase.

Approved returns will receive store credit only.

We do not offer refunds for change-of-mind purchases.

Exchanges

Exchanges are available for eligible items, subject to stock availability. If your requested item is unavailable, store credit will be issued.

Return Shipping

Customers are responsible for return shipping unless the item is faulty, damaged, or shipped incorrectly.

Faulty Items

This policy does not limit your rights under applicable Canadian provincial consumer protection laws. If your item is defective or not as described, you may be entitled to a repair, replacement, or refund where required by law.

United States Returns Policy

Change of Mind Returns

Eligible items may be returned within 30 days of delivery if they are:

  • Unworn.
  • Unwashed.
  • In original condition.
  • With all original tags attached.

Approved returns will receive store credit only.

Refunds are not provided for change of mind.

Exchanges

We offer exchanges for eligible items subject to stock availability. If your preferred item is unavailable, store credit will be issued.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we shipped the incorrect product.

Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photographs of the issue.

Where required by applicable state or federal consumer protection laws, defective products may qualify for a replacement, repair, or refund.

Asia Returns Policy

We want you to love your purchase. If something isn't quite right, we're happy to help.

Change of Mind Returns

We accept returns for change of mind subject to the following conditions:

  • Returns must be requested within 30 days of receiving your order.

  • Items must be unworn, unwashed, unused, and in their original condition with all original tags attached.

  • Items must be free from makeup, perfume, deodorant, pet hair, stains, or any other signs of wear.

  • Proof of purchase is required.

Once your return has been approved and received, you will be issued a store credit for the value of the returned item(s).

We do not offer refunds for change of mind purchases.

Exchanges

If you require a different size or colour, we're happy to exchange your item, subject to stock availability.

If your requested item is unavailable, a store credit will be issued instead.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrectly supplied.

We recommend using a tracked shipping service, as we cannot accept responsibility for items lost or damaged during return transit.

Customs & Duties

Any customs duties, taxes, import fees, or return shipping charges incurred when returning an item from an Asian country are the responsibility of the customer unless required otherwise by local law.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the fault or incorrect item

Where required by the consumer protection laws of your country of residence, you may be entitled to a repair, replacement, or refund. Nothing in this policy limits or excludes your statutory consumer rights.

Non-Returnable Items

The following items cannot be returned unless they are faulty or required by law:

  • Gift cards

  • Final clearance or sale items (where permitted by local law)

  • Personalised or custom-made products

  • Items marked as non-returnable

Rest of World Returns Policy

We proudly ship worldwide.

Change of Mind Returns

We accept change of mind returns within 30 days of delivery, provided the item:

  • Is unworn, unused, and unwashed.
  • Remains in its original condition.
  • Has all original tags attached.
  • Is accompanied by proof of purchase.

Approved returns will receive store credit only.

Refunds are not available for change of mind purchases.

Exchanges

Eligible items may be exchanged subject to stock availability. If your preferred item is unavailable, store credit will be issued.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.

Any customs duties, taxes, or import fees associated with returning an item are the responsibility of the customer unless required by local law.

Faulty Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and clear photographs of the issue.

Where required by the consumer laws of your country of residence, your statutory rights will apply and are not affected by this policy.

Consumer Rights

Nothing in this Returns Policy limits or excludes any rights you may have under the consumer protection laws applicable in your country of residence. Where local laws provide greater rights than those outlined in this policy, those statutory rights will apply.